How long till my order is shipped?

All orders take 2-14 business days to be processed + shipping time.

Free + standard shipping take 2-5 business days for arrival 

Expedite shipping takes 1-2 business days for arrival 

What shipping methods do you offer?

FREE domestic USPS shipping with a delivery time of 3-5 days

USPS Priority Mail Express domestic with a delivery time of 1-2 business days

DHL & UPS Priority Mail Express International with a delivery time of 3-5 business days

How long will it take for my order to arrive?

Depending on the service you select, your order can take as little as 1 business day. Expedited shipments are not available for Sunday delivery. Please note that transit times are measured at the point of shipping.

How can I track my order?

Once we ship your order you will receive an email with a shipping notification containing your tracking number. You may visit the shipping carriers website and enter the tracking number to see the updated status. 

Can I change my order?

Once an order has been placed, we are unable to cancel or provide a refund. If you need to make informational changes, such as delivery address, email, or phone number please contact us immediately. We generally process orders as soon as we receive them, and once we have processed your order we will be unable to make changes.

My package is lost, what should I do?

Please email welcome@heartofsunswim.com with your Name and Order Number. We will get back to you as soon as possible.

Duties and tax

Please note, that all international packages may be subject to duties, and taxes are not included in the price at checkout. Heart of Sun cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info: https://www.dutycalculator.com/. 

*For all things Canadian Customs related, here is a helpful link:

http://www.cbsa-asfc.gc.ca/menu-eng.html

*For all things UK Customs related, here is a helpful link:

http://www.hmrc.gov.uk/customs/tax-and-duty.htm

*For all customs inquiries in Australia, here is a helpful link:

http://www.customs.gov.au/site/page5834.asp